Frequently Asked Questions

How can I register for an account on TrustDice?

Click the "Sign Up" button on our homepage to create an account. Then, follow the instructions to enter your email, select a password, and provide identification. You will have complete access to our gaming platform and special offers as soon as you register.

In the UK, is TrustDice legal?

Indeed. TrustDice adheres to all legal requirements for responsible and equitable gaming and runs its business within the necessary UK licensing frameworks. For residents of the UK, our services are completely safe and legal.

Withdrawals and Payments

How can I pay?

Major payment methods accepted by TrustDice include bank transfers, Visa, Mastercard, Skrill, Neteller, and supported cryptocurrencies. Every transaction is processed via secure channels and is encrypted.

What is the duration of withdrawals?

The majority of withdrawal requests are handled in a day, though processing times can differ based on the method chosen. Withdrawals from cryptocurrencies and e-wallets are usually faster than those from cards and banks, which can take several business days.

What caused the delay in processing my withdrawal request?

If the request exceeds security limits or your account has not been fully verified, there may be delays. Make sure your identity documents are current and submitted. If more action is needed, our support staff can help.

Promotions and Bonuses

How can I get a bonus?

Bonuses are offered during certain promotional campaigns or are automatically accessible through your player dashboard. Follow the on-screen directions or, if necessary, enter a promo code to activate a bonus.

Are there any requirements for wagering?

Indeed, the majority of bonuses have wagering requirements that must be fulfilled in order to withdraw winnings. The precise conditions are specified in the details of each offer and differ depending on the promotion.

Account and Confirmation

Why is account verification necessary?

In order to prevent fraud and underage gaming, TrustDice complies with regulatory requirements that require identity verification. This keeps your account safe and guarantees a secure environment for all players.

What paperwork is needed?

A current proof of address, proof of payment method, and a valid photo ID (passport or driver's license) are usually needed. You can safely upload files through the page where you verify your account.

Conscious Gaming

Which tools can I use to control my gaming?

Deposit caps, session reminders, time-outs, and self-exclusion choices are just a few of the tools that TrustDice provides. You can access these features by going to your account's responsible gaming section.

If I'm worried about my gambling, where can I get help?

We advise users to call the National Gambling Helpline at 0808 8020 133 or get in touch with GamCare. For extra security and direction, TrustDice also offers direct links to resources like Gamban and GAMSTOP.

Help

How do I get in touch with customer support?

Our website offers live chat around-the-clock. As an alternative, you can use the email form on our support page to contact us. Although response times vary, we strive to professionally and promptly address the majority of questions.